For many municipalities, Irion has made the municipal site accessible with Answer. With this program citizens can ask a question to an intelligent web assistant, for example about a parking space for the disabled. The assistant then directs them to the correct web page about, for example, the disabled parking space. If necessary, the chatbot will start a conversation to clarify the question.
To manage the application, Irion has a wiki . Civil servants can add, modify or delete information herein. This is also where the keywords are created according to which the information is ordered. The chatbot uses this ordering to guide citizens through the file.